In January 2017, the Government of Alberta effected a door-to-door sales ban on energy related products and services due to hundreds of Albertans complaining of salespeople misrepresenting themselves as Government of Alberta members in order to aggressively sell HVAC (heating, ventilation and air conditioning appliances) or energy contracts to Alberta residences. Generally, most companies were fair and ethical, but a few unsavoury sales people commonly used safety scare tactics, cited non-existent government rebate programs, and used unethical sales pressure techniques to sell highly overpriced appliances or home utility contracts to home and business owners.
Since then, no unsolicited door-to-door sales of energy related products or services are permitted in Alberta including energy audits, air conditioners, windows, furnaces, water heaters, and natural gas and electricity energy contracts.
Companies may still phone, advertise, or present their products and services, but may not go door-to-door.
If you have concerns about door-to-door sales, call the Alberta Government’s consumer protection number: 1-877-427-4088.